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Terms & Conditions

Effective Date: May 14, 2025

These Terms & Conditions (“Terms”) govern your use of the websites, services, and communications provided by the following restaurant entities (collectively, “Quince,” “we,” “our,” or “us”):

  • Quince Riverside – operated by Rooftop Ventures FW, LLC (USA)
  • Quince Lakehouse – operated by Quince ATX, LLC (USA)
  • Quince Rooftop – operated by Rooftop Venture Partners (Mexico)

By accessing any of our websites, booking reservations, participating in surveys or marketing programs, attending our events, or otherwise interacting with our businesses, you agree to these Terms.

1. Use of Our Website and Services

You agree to use our website and services for lawful purposes only. You may not:

  • Interfere with the website’s functionality, operations, or security
  • Misrepresent your identity or contact information
  • Attempt unauthorized access to our systems or data
  • Use our platforms to harm, harass, or spam others

We reserve the right to suspend or deny access to any user violating these Terms.

2. Reservations and Event Attendance

Reservations made through our website or third-party platforms (e.g., OpenTable) are subject to confirmation and availability.

a. Cancellations and No-Shows

Each Quince location may enforce its own cancellation and no-show policies. Late arrivals or missed reservations may result in forfeiture of seating and/or applicable fees.

b. Group and Event Bookings

Special terms may apply for private dining, group events, or full venue buyouts. Custom contracts and event-specific agreements will override these Terms in the event of a conflict.

3. Marketing Communications (SMS & Email)

By providing your phone number or email address:

  • You consent to receive marketing communications including offers, invitations, and limited-time promotions
  • Message frequency may vary. Standard messaging and data rates may apply
  • You may opt out at any time by replying “STOP” to an SMS or clicking “Unsubscribe” in any email
  • SMS communications are only sent with explicit consent and in compliance with applicable laws (e.g., TCPA in the U.S., LFPDPPP in Mexico).

4. Loyalty, Promotions & Offers

Quince may offer promotional discounts, giveaways, or loyalty programs. These offerings are subject to availability and may be changed or discontinued at any time.

a. Restrictions

  • Offers cannot be redeemed for cash unless required by law
  • Promotions are void where prohibited
  • We are not responsible for technical errors, delays, or human mistakes that affect offers or redemptions
  • Specific terms on any voucher, coupon, or sweepstakes will apply in addition to these Terms.

5. User-Generated Content

If you submit a review, comment, photo, or tag us on social media:

  • You grant Quince a royalty-free, worldwide, non-exclusive license to use such content for promotional purposes
  • We may repost or share your content across digital or printed marketing platforms, with credit when feasible
  • We reserve the right to remove any content that is offensive, defamatory, discriminatory, or unlawful

6. Payment Terms

When placing deposits, ordering online, or prepaying for experiences:

  • You agree to provide accurate billing and contact information
  • You authorize charges to your provided payment method
  • All payments are processed securely; we do not store credit card details directly
  • Refunds or chargebacks will be handled in accordance with the specific refund policy for each location or service provider
  • Refunds for deposits, pre-paid meals, or event experiences are governed by location-specific policies, which may be included in booking confirmations or event contracts.

7. Liability Disclaimer

To the fullest extent permitted by law:

  • Quince disclaims all warranties, express or implied, regarding the use of our website, services, and content
  • We are not liable for indirect, incidental, or consequential damages, including loss of data, reservation issues, or technical errors
  • These limitations may not apply in jurisdictions where consumer protections are non-waivable (e.g., in Mexico)

8. Jurisdiction, Governing Law & Entity Separation

Quince operates under a centralized brand but through three independent legal entities:

  • Quince Riverside – Rooftop Ventures FW, LLC (USA)
  • Quince Lakehouse – Quince ATX, LLC (USA)
  • Quince Rooftop – ROOFTOP VENTURE PARTNERS (Mexico)

Each entity is solely responsible for the activities, services, and legal obligations at its specific location. Use of a shared website does not imply shared liability or ownership.

a. Jurisdiction & Governing Law

  • Disputes related to Quince Riverside are governed by the laws of the State of Texas and subject to the courts of Fort Worth, Texas
  • Disputes related to Quince Lakehouse are governed by the laws of the State of Texas and subject to the courts of Austin, Texas
  • Disputes related to Quince Rooftop are governed by the laws of Mexico and subject to the courts of San Miguel de Allende, Guanajuato

By using our services, you agree to these jurisdictional terms and acknowledge the independent legal responsibility of each entity.

9. Modifications to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised Terms.

10. Contact Information

For questions, disputes, or further clarification, please contact the appropriate legal entity:

Quince Riverside

Rooftop Ventures FW, LLC

Email: contactfw@quincesma.com

Quince Lakehouse

Quince ATX, LLC

Email: contactatx@quincesma.com

Quince Rooftop (San Miguel de Allende)

ROOFTOP VENTURE PARTNERS

Email: contactsma@quincesma.com

11. Third-Party Services

Our websites and platforms may integrate or link to services provided by third parties, including:

  • OpenTable – for reservations
  • Toast – for online ordering and point-of-sale transactions
  • Tripleseat – for private dining and event management
  • InKind – for gift cards and loyalty programs
  • External Menu Providers – for digital menu Browse

These services are governed by their own privacy policies and terms of use. Your interactions with them are at your own discretion and subject to those third-party terms. We disclaim responsibility for any loss, issue, or dispute arising from use of third-party platforms accessed through our website.

12. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, epidemics, supply chain failures, strikes, or telecommunications outages.